Privacy Policy

Kyotera Biikira Coffee Farmers Co-operative Society Ltd (KYOBFA, REG.NO.12536/RCS) (“the cooperative”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and how we look after it, in line with Uganda's Data Protection and Privacy Act, 2019.

1. Information we collect

We only collect information that you choose to give us, plus limited technical data needed to run the site:

• Contact form: your name, email address, phone number (optional), the type of enquiry, the subject and your message.
• Newsletter sign-up: your email address.
• Technical data: your IP address when you send a message (used only to block spam and abuse), and anonymous, aggregated visit statistics such as pages viewed, referring site, country and device type.

This website does not collect payment details. Information about our members' farms, coffee deliveries and payments is managed in the cooperative's separate records, not on this website.

2. How we use your information

• To read and reply to your enquiries, and to pass them to the right person in the cooperative.
• To send you news and updates about the cooperative if you subscribed to our newsletter.
• To protect the website from spam, abuse and security threats.
• To understand how the website is used so we can improve it.

We do not sell, rent or trade your personal information, and we do not use it for advertising.

3. Legal basis

We process your information because you have given your consent (for example by ticking the newsletter box or sending a message), because it is needed to respond to your request, or because we have a legitimate interest in keeping the website secure.

4. Cookies and analytics

We do not use advertising or tracking cookies. Visit statistics are collected with privacy-friendly analytics that do not use cookies and do not identify individual visitors. A secure session cookie is used only when authorised cooperative staff sign in to manage the website.

5. Who we share information with

Your information is seen only by authorised cooperative officers. To run the website we use trusted service providers who store or process data on our behalf: website hosting and analytics (Vercel), database hosting (Neon) and email delivery. These providers may store data on servers outside Uganda; we only use providers that apply appropriate security safeguards. We may also disclose information where required by law.

6. How long we keep it

• Messages are kept for as long as needed to deal with your enquiry and keep a reasonable record of correspondence.
• Newsletter emails are kept until you unsubscribe.
• IP addresses linked to messages are used for short-term spam protection only.

7. Security

The website is served over an encrypted (HTTPS) connection, and access to submitted information is restricted to authorised staff with password-protected accounts. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.

8. Your rights

You have the right to:

• ask what personal information we hold about you and receive a copy;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, or object to how we use it;
• withdraw your consent at any time, including unsubscribing from the newsletter.

To use any of these rights, contact us using the details below. If you are not satisfied with our response, you may complain to the Personal Data Protection Office (PDPO) of Uganda.

9. Children

This website is not directed at children, and we do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Please also read our Terms and Conditions.

11. Contact us

Kyotera Biikira Coffee Farmers Co-operative Society Ltd
Kasaali Town Council, Kyotera District, Uganda
Phone: +256 774 747 452
Email: kyoterabiikiracoffeefarmersco@gmail.com
Or use our contact form.